Privacy Policy

This privacy policy applies to the website and services operated by Sadaqah Network, a charity registered in England and Wales under company number 14949355.

Introduction

We are committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use, and share any personal data we collect about you when you use our website or services. It also explains your rights in relation to the personal information we hold about you and how to contact us if you have any queries or complaints.

Information we collect about you

We may collect and process the following personal information about you:

  • Personal information you provide to us directly, for example when you sign up for our newsletter, make a donation, register for an event, submit content to our website, or contact us with an enquiry. This can include name, email, postal address, phone number, bank details and other information relevant to the nature of your communication with us.
  • Information about your interactions with us, for example donations you make, events you register for or attend, articles you read on our site, surveys you complete and any other activities on our website.
  • Technical information about your visits to our website including IP address, browser type, pages visited and time of visit. This information helps us understand how people use our site.
  • Information from third party sources such as social media platforms or fundraising sites, where you have given permission for your information to be shared with us.

How we use information about you

We only collect and use your personal information where we have lawful grounds and legitimate business reasons to do so. These include:

  • To provide you with information, products or services you have requested.
  • To manage your donor relationship and process donations and gift aid.
  • To provide customer service and support.
  • To update you with important changes to our website, policies, terms and conditions.
  • For internal record keeping and administrative purposes.
  • To improve our services and website based on your feedback.
  • To invite you to participate in surveys, research or events.
  • To comply with applicable laws and regulatory obligations.

We will only send marketing communications to you if you have explicitly provided your prior consent. You can withdraw your consent or opt-out of marketing at any time.

When we share your information

We will not sell, rent, lease or disclose your personal details to any third party without your consent, unless we are legally required to do so. We may need to disclose your details in some circumstances, for example:

  • To our service providers who help manage our IT systems, process donations, host events, and carry out research on our behalf.
  • To our partners and sponsors, with your consent, so they can contact you with information about their products and services.
  • If required by law, for example by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

How we keep your information safe

We implement appropriate technical and organisational measures to ensure an appropriate level of security for your personal information, keeping it confidential and protected. However, while we take reasonable precautions, no website or transmission of data can be completely secure. We do not accept liability for any unauthorised access to or loss of personal information.

International data transfers

As we use service providers based outside the European Economic Area (EEA), we may need to transfer your personal information to countries outside the EEA. We will only transfer data to organisations that have provided adequate safeguards in respect of your personal information.

Your rights

You have the following rights in relation to your personal information:

  • To request access to the personal data we hold about you.
  • To request correction of any incomplete or inaccurate information we hold about you.
  • To request erasure of your personal information in some circumstances, such as where it is no longer necessary for the purposes it was collected.
  • To object to or restrict processing of your personal information.
  • To request transfer of your personal information in some circumstances.
  • To withdraw your consent where that is the legal basis of processing.
  • To complain to the Information Commissioner’s Office if you believe we have not handled your personal information in accordance with data protection law.

Changes to this policy

We may modify or update this privacy policy from time to time. We will post any changes on our website and indicate when the policy was last updated. Your continued use of our services after any changes becomes effective will constitute your acceptance of the revised policy.

How to contact us

If you have any queries or complaints about how we use your personal information, please contact us at:

Sadaqah Network, Bristol, UKEmail: sadaqahnetwork@gmail.com Phone: +44 7564 675853 or +44 7576 233435

This policy was last updated on 11th September, 2023.

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